As public services increasingly go digital, no one shall be left offline

Unfortunately, only countries which already used advanced digital technology were able to switch their public service sector online and equip its public servants. To digitalize all sectors of public services around the globe, the people have to also be able to access these services. The pandemic revealed digital equity within countries and among nations worldwide.

  • PPI Web Desk

New York: Since the outbreak of the COVID-19 pandemic, the work of millions of public servants worldwide has become more important than ever before. The United Nations Public Service Day remembers and honors the dedicated service of these women and man, guaranteeing the well-being of the people in our communities.

Amid the pandemic all public services sectors had to face new challenges and somehow ensure that the work continues with efficiency and uninterrupted despite the life-threatening circumstances. New digital technologies, such as telecommuting, telemedicine and online teaching, equipped many public service sectors for their vital tasks.

Unfortunately, only countries which already used advanced digital technology were able to switch their public service sector online and equip its public servants. To digitalize all sectors of public services around the globe, the people have to also be able to access these services. The pandemic revealed digital equity within countries and among nations worldwide.

Due to digital divides and inequality globally, many Governments struggled and were unable to move public services online. A large number of people are digital illiterate, they don’t have the means or facility to access digital technology and many lack access to reliable internet connection.

With the public service sector becoming more and more digital, it is necessary for public servants to receive the required skills and training. Governments have to ensure that everyone, including groups facing ostracism and people with disabilities, will be able to access online services.  Sustainable Development Goals will only be achieved if nobody is left offline.

The UN Secretary-General António Guterres’ said, “As we mark Public Service Day, let us continue to recognize, support and invest in our public servants both on and offline. Let our public servants be empowered to serve.”

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